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App | Dashboard | Mobile | Tablet | Smart watch
Queue management platform for the COVID-19 era
Summary
An efficient way to organize and manage queues,
ensuring customers know exactly when their turn arrives.

The problem
The year 2020 introduced us to Covid-19, masks, and social distancing. The world changed dramatically, leading to significantly longer queues. As naturally impatient individuals, we desire to know precisely when our turn will come.
My role
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Design research
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Prototyping
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UX design
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UI design
The solution
A comprehensive platform offering two solutions: one for business owners and one for customers.
The Business Owner:
Data Entry: The business owner will pre-enter data that will estimate the waiting time; such as the number of customers, number of registers, and additional information to help the algorithm calculate the estimated waiting time for customers.
Queue Management Tablet: Each business will have a tablet at the beginning of the queue or at the entrance, displaying the next number and the estimated waiting time.


Controlling the Queue
The app allows owners to monitor the number of customers waiting in the queue, track the current store occupancy, and regulate the number of people inside the store.
Statistics
By tracking the exact time customers enter and exit the store, the business owner can access detailed statistics on queue lengths, customer flow and waiting time.

Business Opportunities
While waiting in line, customers can browse the business's social media accounts, allowing them to preview the inventory and potentially save time in-store.
With comprehensive customer data, business owners can easily reward loyal and punctual customers and send special vouchers to those who never drop the queue.


The Costumer
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Customers will sign in, provide personal information, and will select the business where they wish to join the queue.
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Customers will be able to register remotely from their personal device or via a tablet at the business entrance.
Time Management
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Customers will be able to view their position in the queue and the estimated wait time at any moment.
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The app will send a notification a specified number of minutes before the customers' turn, allowing them to prepare accordingly.

Dropping the Queue
Sometimes things are not going the way we planned and customers may need to leave the queue or arrive late.
The app addresses this by allowing customers to arrive within a predetermined timeframe set by the business owner. If unable to make it on time, customers can easily drop the queue with a single click.


Developing Graphic Language
Here is the graphic design evolution:
I started from a flat design and transitioned to neomorphism.
The color palette changed to more relaxed tones to avoid increasing stress for impatient users.
The only thing that remained unchanged was the position of the bottom buttons; it was important to leave them big and at the bottom so it will be easy to use one-handed by the queue operator, using only the thumb.